Disappointed

Currently I am on Chronic medication that Bonitas has not approved for Chronic under my condition. My medication is in short supply in KZN, i had taken 17 tablets to hold me over and tried to source meds from a different region. When the claim went through to fulfil the rest of my prescription, the claim was declined because i had taken 17 of the 60 tablets I need. I called in to explain my issue, the claim was reprocessed and declined for the same reason. I advocate bodly for Bonita's, but how can you not have an individual approach to claims for these circumstances. Must I have not taken the 17and been unwell trying to source meds that the supplier is having a problem supplying?