DIGRACE

I am extremely frustrated and disappointed with the service I have received. I have paid my medical aid contributions, yet when I went to the pharmacy today to collect medication for my daughter, I was informed that I am on a waiting period.Today I am told BY BONITAS I am suspended.This makes no sense, as I CAN SEE THE DEBIT WENT OFF.In addition, I am unable to access the app as it does not recognize my email address, leaving me with no way to verify my membership details or obtain information regarding my account. I require urgent clarification and resolution of the following: Why am I being shown as being on a waiting period despite my contributions being paid? Why am I now SUSPENDED? Why was my membership suspended while my beneficiary remained active? Why can I not access the app using my registered email address? What concerns me most is the implication of this situation. If there had been a medical emergency, would I have been denied treatment because your system incorrectly reflected my membership status? This is unacceptable and causes unnecessary stress, especially when members are paying for a service that is intended to provide medical security and peace of mind. I have fulfilled my obligations by ensuring my payments are up to date. I expect the same level of professionalism and reliability from my medical aid provider. I request urgent feedback and resolution. Should this matter not be addressed promptly, I will seriously consider moving to another medical aid provider. I am certain I am not the only member affected by these types of administrative issues.