IG
Izak G
1 reviews | Active since Feb 2017
02 Dec 2021, 07:31
Digital support channels not working
2 support emails, and 2 calls later and I still can't get them to fix a simple email change. I followed the process they advised and changed it on the website, but process seems broken. So currently I can't get into either the webpage or the horrible app to check claims or membership. They're digital interfaces seems to be not working properly for quite a while, they might need to rethingk ther wole strategy on it
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Bonitas Medical Fund's replyOfficial
02 Dec 2021, 10:21Hello Izak L,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsThe Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsThe Bonitas Team
Bonitas Medical Fund's reply02 Dec 2021, 10:21
Official
Hello Izak L,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsThe Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsThe Bonitas Team