1 reviews | Active since Nov 2017
Difficulty it getting to the right person at Bonitas.
I recently had a very small procedure done under local anesthesia on my hand. I am unhappy about the anesthetist's account. I suspect that I had been billed as if I was put under general anesthesia.
I have emailed Bonitas in order to seek their assistance with this matter as I would like to be sure of my facts before I confront the supplier or better yet, Bonitas confronts the supplier. I have had no joy from Bonitas and I find that the most effective way to escalate a query with Bonitas is to post it on a forum such as this. Sorry Bonitas. Matter of fact I get the run-around when I phone, being transferred from department to depart with each being unable to answer my query. Sending an email does not help either because the only response I receive is a automated email that clearly displays the fact that nobody has made the effort to read the email with care and attention.
My expectations from Bonitas are:
1. I would like to speak with a knowledgeable person regarding the account. In particular I want to know if the items I am billed for are applicable for my procedure. 2. I would Bonitas, if possible, to help me state my case with the supplier.
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonitas Team
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
As per item 1 above I have yet to learn which of the procedures I have been billed for are applicable under local anesthesia or not. None of the email nor telephone calls I have received have clarified this matter. None of the persons I have spoken to have had the knowledge to make the distinction. Please put me in communication with someone that understands the codes.
I have received an email detailing the items paid. Thank you.
Andre Brink
As per item 1 above I have yet to learn which of the procedures I have been billed for are applicable under local anesthesia or not. None of the email nor telephone calls I have received have clarified this matter. None of the persons I have spoken to have had the knowledge to make the distinction. Please put me in communication with someone that understands the codes.
I have received an email detailing the items paid. Thank you.
Andre Brink
Please assist me as per my request stated above. I have had a phone call from Bonitas but the person was not qualified to answer my question as per the first expectation I stated. I seem to wonder if my communications are read with the care and attention?
Please assist me as per my request stated above. I have had a phone call from Bonitas but the person was not qualified to answer my question as per the first expectation I stated. I seem to wonder if my communications are read with the care and attention?