CN
Colleen N
1 reviews | Active since Apr 2018
03 Mar 2025, 13:11
Difficulty getting authorisations
Hi Bonitas. I have such a difficult time using my benefits. It is such a mission to get authorisation to see an optometrist or dentist. I called and was given no.*** for optometrist, there is no assistance there.
Helpful (0)
Replies (9)0
Replies (9)
Bonitas Medical Fund's replyOfficial
03 Mar 2025, 13:52Hello Colleen N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply03 Mar 2025, 13:52
Official
Hello Colleen N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
CN
Colleen N's updateReviewer Update
03 Mar 2025, 14:00Hi. I need an email address or number I can call to get authorisations. This *** does not work. I just need a way to make contact.
CN
Colleen N's update03 Mar 2025, 14:00
Reviewer Update
Hi. I need an email address or number I can call to get authorisations. This *** does not work. I just need a way to make contact.
Bonitas Medical Fund's replyOfficial
03 Mar 2025, 14:09Hello Colleen N
The contact number for PPN is *** and the email address is ***.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
The contact number for PPN is *** and the email address is ***.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply03 Mar 2025, 14:09
Official
Hello Colleen N
The contact number for PPN is *** and the email address is ***.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
The contact number for PPN is *** and the email address is ***.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Best regards,
CN
Colleen N's updateReviewer Update
03 Mar 2025, 14:17Thank you, I’m sorry but I can’t see the email address or contact number. Can you please mail me at ***. Or we can reply privately so we can see the details.
CN
Colleen N's update03 Mar 2025, 14:17
Reviewer Update
Thank you, I’m sorry but I can’t see the email address or contact number. Can you please mail me at ***. Or we can reply privately so we can see the details.
CN
Colleen N's updateReviewer Update
03 Mar 2025, 14:18***
CN
Colleen N's update03 Mar 2025, 14:18
Reviewer Update
***
CN
Colleen N's updateReviewer Update
03 Mar 2025, 14:19Hi, can you please private reply with the details so I can see.
CN
Colleen N's update03 Mar 2025, 14:19
Reviewer Update
Hi, can you please private reply with the details so I can see.
Bonitas Medical Fund's replyOfficial
03 Mar 2025, 14:20Hello Colleen N
Apologies, the contact number for PPN is *** and the email address is ***.
Regards
Bonitas Team
Apologies, the contact number for PPN is *** and the email address is ***.
Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply03 Mar 2025, 14:20
Official
Hello Colleen N
Apologies, the contact number for PPN is *** and the email address is ***.
Regards
Bonitas Team
Apologies, the contact number for PPN is *** and the email address is ***.
Regards
Bonitas Team
Best regards,
CN
Colleen N's updateReviewer Update
03 Mar 2025, 14:21Thank you very much, I appreciate the help.
CN
Colleen N's update03 Mar 2025, 14:21
Reviewer Update
Thank you very much, I appreciate the help.
Bonitas Medical Fund's replyOfficial
03 Mar 2025, 14:24You are welcome.
Best regards,
Bonitas Medical Fund's reply03 Mar 2025, 14:24
Official
You are welcome.
Best regards,