Diabetic Medication Delivery boncap

I need to raise concern regarding a delay in the delivery of my diabetic medication, which is now becoming critical. On 10 October, I submitted a new prescription to Marara Pharmacy, as directed by Bonitas (Boncap). On 21 October, I received an authorisation letter indicating that the medication had been approved—the line item under the authorisation number reflects a status of "accepted." Despite this, Marara Pharmacy has yet to deliver the medication, and I am now running dangerously low. I contacted Marara Pharmacy telephonically, but the staff member who answered was unable to provide clarity and attempted to transfer me to the pharmacist. I remained on hold for over 10 minutes without resolution. This delay is unacceptable given the nature of the medication and the potential health risks involved. The lack of coordination between Bonitas and Marara Pharmacy is causing undue stress and compromising my well-being. I respectfully request urgent intervention to ensure the medication is dispatched without further delay.