Deteriorating service

<p>Logged a claim on 7/7/17 on 13/7 i.called following up as I had not seen any acknowledgement. Agent suched for the reference I received without any luck She told me rwsponse will be recieve following Monday latest Friday. To my dismay to recieve this - "</p> <p>Thank you for your email dated 07/07/2017</p> <p>With reference to the query number 070717QD4TMN.</p> <p>We do apologise for the inconvenience caused in delay of responding to your query" </p> <p>Nonetheless that I was told by IsoLeso I dont have optical test benefit but they cannot update me how come as I have not seen an optometeist in almost 5years. I was asked to go check s the said practice had now closed. They never called me back to update me on their findings and I demand to be refunded what I paid cash for consultation. And send me the ********** claim by the optometrist.</p> <p>It is disappointing how the customer service level has fallen.</p>