zM
zeezow M
1 reviews | Active since May 2023
02 Sept 2025, 11:21
Desparate mother need help asap
I am mother my son needs chemotharapy asap, I was advised that I need to upgrade my plan asap and I am advised about 21 working days and my child needs to start 2 days is to long for such diagnoses. I ma appealing to Bonitas to try and speed up the process waiting 21 days is too long. Motivationla letter from Oncologist is sent.
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Replies (2)
Bonitas Medical Fund's replyOfficial
02 Sept 2025, 13:00Hello Zomzi M
Thank you for notifying us of your concern. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to the membership department for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your concern. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to the membership department for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply02 Sept 2025, 13:00
Official
Hello Zomzi M
Thank you for notifying us of your concern. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to the membership department for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your concern. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to the membership department for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Sept 2025, 08:44Hello Zomzi M
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply11 Sept 2025, 08:44
Official
Hello Zomzi M
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team