GA
Godlof A
1 reviews | Active since Mar 2017
20 Jun 2017, 07:59
Dependant Termination
<p>I just want to know what I must do to be refunded for monies deducted. The Medical Aid send me a Age Review form to terminate my Daughter from my Medical Aid. I did sent them the form to terminate my daughter from my Medical Aid on 9th of February 2017. My Daughter`s 21st Birthday was on the 20th of March 2017. They still deducting money from my Salary, because they will only terminate my daughter from my medical aid on 30tu of June 2017. At the moment they charge my an adult rate for my daughter`s medical Aid. I did gave them a month`s notice to terminate my Daughter`s Medical Aid. Can you please give me advice on this matter.</p>
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Replies (3)
Bonitas Medical Fund's replyOfficial
20 Jun 2017, 10:20Hello arendsj,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply20 Jun 2017, 10:20
Official
Hello arendsj,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
GA
Godlof A's updateReviewer Update
23 Jun 2017, 09:07Just want to thank you on the professional and quick manner you could help me with my concern.Thanks a lot it is really appreciated.
GA
Godlof A's update23 Jun 2017, 09:07
Reviewer Update
Just want to thank you on the professional and quick manner you could help me with my concern.Thanks a lot it is really appreciated.
Bonitas Medical Fund's replyOfficial
26 Jun 2017, 11:08Hello arendsj,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Best regards,
Bonitas Medical Fund's reply26 Jun 2017, 11:08
Official
Hello arendsj,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Best regards,