MS
Marilyn S

1 reviews | Active since Mar 2017

13 Mar 2017, 10:54

Dental Treatment - Denis

<p>It is my third month on Bonitas. What a disaster. I am so sorry we had to go onto them because Liberty medical aid closed down. I am in need of two crown and have been denied the tratment because in their opinion my teeth are not bad enough. I am now in constant pain every day and don't know what to do. I pay over R10,000 per month for this disgusting service. If I can advise anyone PLEASE DO NOT JOIN BONITAS. They are a disaster.</p>

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply13 Mar 2017, 13:23
Official

Hello Janine28

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply17 Mar 2017, 15:19
Official

Hello Janine28

Thank you for submitting a comment to us through Hello Peter.

As per the telephonic conversation with our representative; we hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.

Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team