TH
Talita H
1 reviews | Active since Sept 2014
14 Jun 2023, 09:14
Denis and Bonitas - no service, no communication, no smiles
I sent in a dental claim to both Denis and Bonitas on the 7th,8th and 9th of June 2023. In the email I stated that the account needed to be paid firstly from the Denis Benefits if there were any and the rest from available savings. I then proceeded to send a complaint to complaints department on 12 June as I had NO response from either Denis nor Bonitas. I got an email today telling me I must wait for the statement to see what will be paid. In the mean time I didnt even get acknowledgement that they are processing this claim. The service of Denis and Bonitas is just unbelievably bad. I always ending up complaining. Why cant you get this right?
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Replies (2)
Bonitas Medical Fund's replyOfficial
14 Jun 2023, 09:29Hello Talita
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply14 Jun 2023, 09:29
Official
Hello Talita
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
19 Jun 2023, 10:52Hello Talita
Thank you for submitting a comment to us through Hellopeter.
According to the email communication from DENIS, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply19 Jun 2023, 10:52
Official
Hello Talita
Thank you for submitting a comment to us through Hellopeter.
According to the email communication from DENIS, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team