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Carey L

1 reviews | Active since Mar 2009

24 Jun 2020, 12:42

Denial of quality of life!

My mother was diagnosed with stage 4 cancer. She has been going to chemo as per the oncologists instruction (paying cash for one of the medications). She then suffered from discs collapsing in her back which were gradually prohibiting her from walking. She continued to fight and had *****s put into her back. As a result of all of this, she is suffering from chronic inflammatory demyelinating polyneuropathy which results in her extremities being numb and makes her struggle to walk. There is a steroid drip that can potentially cure this. Bonitas keep on denying this proceedure. My mom has been through so much and we are now looking at quality of life. This is a procedure that has been approved a number of times for other people in the past. Bonitas, I hope you realise that you are denying her any quality of life.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Jun 2020, 12:46
Official
Hello Carey L,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

We appreciate your patience while we are resolving this query for you.

Kind regards,

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply30 Jun 2020, 19:27
Official
Hello Carey L,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team