Delays in processing medical aid savings

Further disappointment with Bonitas. After posting here on Hello Peter about Bonitas bad service and delay in transfer of medical aid savings, I received an email from Bonitas Finance requesting me to resubmit forms which I have submitted many times before. No explanation was even provided for such a request. Having waited for almost two year, it seems I will wait for another two year. This is bad service and actually it amount to ***** on the part of Bonitas