MB
MAUREEN B

1 reviews | Active since Oct 2013

13 Feb 2024, 10:33

DELAYED RESPONSE

I went into Zuid Afrikaans Hospital in Pta in October for an emergency gall bladder removal. I was told authorisation for 100% of the hospital bill was obtained 4 months later I got a bill from the hospital saying I owed R1730 as a SASSA pensioner I nearly had a heart attack. I contacted Bonitas & they sent it to the management committee to get reviewed as I was told it was the same as Netcare hospitals & would be paid in full. I am still waiting for a response Bonitas & being hounded by the hospital for payment of the shortfall which I definitely don't have. PLEASE Bonitas sort it out.

0
Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply13 Feb 2024, 11:21
Official
 Hello MAUREEN
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.  We will investigate this matter.   We appreciate your patience while we are resolving this query for you.  
Kind Regards 
 
Bonitas Team 
MB
MAUREEN B's update15 Feb 2024, 09:30
Reviewer Update
Still no response from Bonitas.
MB
MAUREEN B's update19 Feb 2024, 10:42
Reviewer Update
Still no feedback on HBM on the co-payment of R1730 for my emergency gall bladder removal.

I cannot understand why this has come up after I had the operation early October.

The hospital is looking for the money & will possibly hand a SASSA pensioner over fir collection.

Can this please be sorted out ASAP.
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Feb 2024, 11:47
Official
Hello MAUREEN
 
Thank you for notifying us of your complaint. 
Kindly note that the co payment of R1730 has been removed and the claim sent for reprocessing.
We appreciate your patience while we are resolving this query for you.  
Kind Regards 
 
Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Feb 2024, 11:50
Official
Hello MAUREEN
 
Thank you for notifying us of your complaint. 
Kindly note that the co payment of R1730 has been removed and the claim sent for reprocessing.
We appreciate your patience while we are resolving this query for you.  
Kind Regards 
 
Bonitas Team