Delayed claim payment and poor housekeeping
Get your house in order!
I have submitted the online wellness over five times on your app and sent a hand written on too to be allegedly captured on the system, its been almost two months refusing to pay my claims, but payment history shows claims processed recently without issue.
How long is this pathetic service delivery going to last ? Should we move medical aid since you fail to keep proper data record.
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Replies (2)
Bonitas Medical Fund's replyOfficial
22 Mar 2022, 08:26Hello Zanelle T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply22 Mar 2022, 08:26
Official
Hello Zanelle T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
's updateReviewer Update
14 Apr 2022, 13:58Still not resolved
's update14 Apr 2022, 13:58
Reviewer Update
Still not resolved