PV
Preath V
1 reviews | Active since Dec 2022
10 Sept 2026, 18:44
Delay wrt queries
I know that Bonitas had changes in the administrative procedures, it's just gone worst, the ***, just don't respond and their delay is ridiculously long, even after numerous mails
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
11 Sept 2026, 08:08Dear Preath,We sincerely apologize for the delay and the inconvenience you have experienced. We acknowledge your concerns regarding the response times from our queries mailbox and regret the frustration this has caused.To enable us to assist you effectively, we kindly request that you provide the detailed information relating to your inquiry. This will allow us to escalate the matter to the relevant team for urgent investigation and resolution.Please be assured that we remain committed to improving our service delivery and will provide feedback once the required information has been received.~TPM
Best regards,
Bonitas Medical Fund's reply11 Sept 2026, 08:08
Official
Dear Preath,We sincerely apologize for the delay and the inconvenience you have experienced. We acknowledge your concerns regarding the response times from our queries mailbox and regret the frustration this has caused.To enable us to assist you effectively, we kindly request that you provide the detailed information relating to your inquiry. This will allow us to escalate the matter to the relevant team for urgent investigation and resolution.Please be assured that we remain committed to improving our service delivery and will provide feedback once the required information has been received.~TPM
Best regards,
PV
Preath V's updateReviewer Update
12 Sept 2026, 14:19Please note mail sent on 4th September wrt chronic meds claim coming out of savings, reference number ***, also via mail was attached my 6 month script, this is wrt allecet chronic med
PV
Preath V's update12 Sept 2026, 14:19
Reviewer Update
Please note mail sent on 4th September wrt chronic meds claim coming out of savings, reference number ***, also via mail was attached my 6 month script, this is wrt allecet chronic med
Bonitas Medical Fund's replyOfficial
14 Sept 2026, 07:22Hi Preath,We sincerely apologize for the inconvenience caused. Kindly confirm the email reference number under which you included the script, so that we may assist you promptly.
TPM
TPM
Best regards,
Bonitas Medical Fund's reply14 Sept 2026, 07:22
Official
Hi Preath,We sincerely apologize for the inconvenience caused. Kindly confirm the email reference number under which you included the script, so that we may assist you promptly.
TPM
TPM
Best regards,
PV
Preath V's updateReviewer Update
14 Sept 2026, 16:48Hi, reference number *** with 1st automated mail received
PV
Preath V's update14 Sept 2026, 16:48
Reviewer Update
Hi, reference number *** with 1st automated mail received