DELAY TO REVERSE MEDICATION BENEFITS

We are members of Bonitas for about 22 years now. The main member has Chronic medication been approved for hypertention. We got our medication form a local pharmacy who claimed the medication form our acute (day to day) benefits instead of Chronic. It was only July when I had a huge co-payment that I noticed that our acute benefits has been depleted due to the monthly medication of more than R460 per month claimed form incorrect benefits. Middle June I contacted Bonitas to explain, the pharmacy also contacted them... and about 15 mails since than with 13 ref numbers till date. All they respond is to forward an updated chronic letter to see the medication is approved, but they need to reverse the claims from January till July and pay form Chronic benefits and the reverse our acute (day to day) benefits to our profile. For 2 months all they told me is "WE ARE BUSY WITH THE QUERY AND IT HAS BEEN ESCALATED".... In the meantime we are paying R10 000 per month for the medical aid without receiving our benefits back. I was sick and had to pay R1760 IN CASH for medication because we do not have benefits but Bonitas don't get so far to reverse our benefits.. Their turn around timeframe is 7-10 working days, but with every follow up, the turn around time starts from scratch.. I'm ABSOLUTELY DESPERATE!!! I have to undergo a big operation next week, but has NO MEDICATION BENEFITS and would have to pay mostly of it IN CASH... How is it fair to any member... Below only SOME of the 13 ref numbers...