AB
Alvin B
1 reviews | Active since Aug 2011
18 Aug 2016, 08:34
Delay in authorisation
<p>I am making this complaint on behalf of my mother who holds a Bonitas membership. She's a cancer patient currently waiting for an authorisation to be done in order for her to receive chemotherapy treatment. Her hopital has trying in vain to get Bonitas to give authorisation for her medication and treatment. We've been waiting for close to three weeks now and we have not received any form of communication from them regarding this matter. The company is failing to manage this matter with the urgency that it deserves. She's taking a lot of strain due to this delay and its terrible for a patient in her medical state to be treated in this manner. A level of professionalism is lacking at this company, they need to show respect to their terminally ill patients. Get your house in order! </p>
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Replies (3)
Bonitas Medical Fund's replyOfficial
18 Aug 2016, 08:43Hello Edwin Bobby ll,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply18 Aug 2016, 08:43
Official
Hello Edwin Bobby ll,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Best regards,
Bonitas Medical Fund's replyOfficial
22 Aug 2016, 06:55Hello Edwin Bobby II,
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply22 Aug 2016, 06:55
Official
Hello Edwin Bobby II,
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Best regards,
AB
Alvin B's updateReviewer Update
22 Aug 2016, 07:51Thank you very much Bonitas. Your officials were of great help to my query,I am with the way you dealt with this matter.
AB
Alvin B's update22 Aug 2016, 07:51
Reviewer Update
Thank you very much Bonitas. Your officials were of great help to my query,I am with the way you dealt with this matter.