MP
Malebo P
1 reviews | Active since May 2023
22 May 2023, 12:38
Delay adding a newborn
I have been trying to add a newborn on BonCap for almost a month, they are dragging the process and they don't care at all.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
22 May 2023, 14:09Hello Malebo P,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Best regards,
Bonitas Medical Fund's reply22 May 2023, 14:09
Official
Hello Malebo P,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Best regards,
MP
Malebo P's updateReviewer Update
24 May 2023, 10:34 I still haven't recieved any feedback..
MP
Malebo P's update24 May 2023, 10:34
Reviewer Update
I still haven't recieved any feedback..
Bonitas Medical Fund's replyOfficial
02 Jun 2023, 12:17Hello Malebo P,
Thank you for notifying us of your complaint.
As per reference number - 220523QN6FR6. Kindly note your dependant has been added effective the 01/06/2023. His join date is the 01/06/2023 and benefit date is the 01/09/2023. A general 3 month waiting period has been imposed. Kind Regards,
Bonita's
Thank you for notifying us of your complaint.
As per reference number - 220523QN6FR6. Kindly note your dependant has been added effective the 01/06/2023. His join date is the 01/06/2023 and benefit date is the 01/09/2023. A general 3 month waiting period has been imposed. Kind Regards,
Bonita's
Best regards,
Bonitas Medical Fund's reply02 Jun 2023, 12:17
Official
Hello Malebo P,
Thank you for notifying us of your complaint.
As per reference number - 220523QN6FR6. Kindly note your dependant has been added effective the 01/06/2023. His join date is the 01/06/2023 and benefit date is the 01/09/2023. A general 3 month waiting period has been imposed. Kind Regards,
Bonita's
Thank you for notifying us of your complaint.
As per reference number - 220523QN6FR6. Kindly note your dependant has been added effective the 01/06/2023. His join date is the 01/06/2023 and benefit date is the 01/09/2023. A general 3 month waiting period has been imposed. Kind Regards,
Bonita's
Best regards,
MP
Malebo P's updateReviewer Update
07 Jun 2023, 09:45Can you let me know why my child has to be on a waiting period, when the delay is on your side??
MP
Malebo P's update07 Jun 2023, 09:45
Reviewer Update
Can you let me know why my child has to be on a waiting period, when the delay is on your side??