nn
nadin.govender nadin.govender
1 reviews | Active since Apr 2016
15 Jul 2024, 13:05
DEFINTITELY STAY AWAY FROM BONITAS - NO ONE CARES
Still waiting for a response to my initial complaint.
Seems like no one seems to care yet, we trust a medical scheme to ensure we're able to keep our health in good condition.
Seems the only resolution is to log a request to the ombudsman.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
15 Jul 2024, 15:31Hello Nadin G
Thank you for notifying us of your complaint.
We have escalated the matter to PHA for further assistance.
Thank you for notifying us of your complaint.
We have escalated the matter to PHA for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply15 Jul 2024, 15:31
Official
Hello Nadin G
Thank you for notifying us of your complaint.
We have escalated the matter to PHA for further assistance.
Thank you for notifying us of your complaint.
We have escalated the matter to PHA for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
nn
nadin.govender nadin.govender's updateReviewer Update
15 Jul 2024, 15:36How many times is this going to be escalated with nothing being done?? I was told the same thing on 28/06/2024 it is now 15/07/2024.
nn
nadin.govender nadin.govender's update15 Jul 2024, 15:36
Reviewer Update
How many times is this going to be escalated with nothing being done?? I was told the same thing on 28/06/2024 it is now 15/07/2024.
nn
nadin.govender nadin.govender's updateReviewer Update
18 Jul 2024, 10:52How long does it take for an ESCALATION to be resolved??
nn
nadin.govender nadin.govender's update18 Jul 2024, 10:52
Reviewer Update
How long does it take for an ESCALATION to be resolved??
Bonitas Medical Fund's replyOfficial
22 Jul 2024, 17:22Hello Nadine G
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply22 Jul 2024, 17:22
Official
Hello Nadine G
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team