Deeply Frustrated – Ongoing Issues with Bonitas Medical Aid

Beyond frustrated. Bonitas has completely dropped the ball on this one.

The company I work for previously had a group fund in place, which meant my monthly medical aid contributions were paid directly from my salary. However, due to many employees leaving Bonitas, the number of members reduced and the group fund was dissolved. That’s when the real problems began.

The contributions had to be moved from the fund to my private bank account. It was meant to be a smooth transition, unfortunately, it went about as smoothly as a corrugated road. What should have been straightforward ended up taking three months to sort out.

During that transition period, payments were still being deducted from my salary by the group fund, but somehow Bonitas claims they never received them. Yet, I have payslips showing the deductions were made.

To add to the frustration, Bonitas took almost two months just to update my banking details. And when they finally did, they updated them too late, causing the debit order to be missed. Thankfully, I was monitoring the situation closely and made an EFT payment to avoid any disruption.

But despite all that, Bonitas went ahead and suspended my medical aid.

I’ve contacted Bonitas by email, tried phoning, and even reached out to the former group fund administrator to try and resolve this. Nothing but a headache at every step.

If this is the standard of service provided, I will be moving to another medical aid. And I will be requesting a full refund for the payments made during the months in question.

Absolutely unacceptable.