Mvdw
Marion van der westhuizen

1 reviews | Active since May 2013

09 Sept 2021, 09:44

Deeply dissappointed.

I am deeply dissappointed in Bonitas. I pay about R5000 per month for medical cover to ensure that my family and I have sufficient cover for medical coverage. My wife and I were involved in a motor accident and my wife broke her pelvic. She went to the hospital the trauma unit and they examined her to see the extent of her injuries. They had to do Xrays and was sent to do an MRI and then referred to a specialist. She was then scheduled to be operated on due to her injuries. Everything went smoothly until the medical bills started piling up. Our day to day benefit has been exhausted we dont know how, because we believed that everything that was done in the trauma ward was taken from the different benefits from the medical. We pay about R60000.00 and more per year on medical aid and yet we still sitting with more bills. How is this possible? Whats the use then of having medical aid if we still have to stress about medical bills. I would understand if it was small things that the medical did not cover.

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Sept 2021, 11:56
Official
Hello Marion V  As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards 
 The Bonitas Team

Best regards,

Mvdw
Marion van der westhuizen's update14 Sept 2021, 13:12
Reviewer Update
So we still waiting for feedback. I have even started paying some of the bills cash. If we do not get any proper feedback we will be cancelling our medical aid after 18 years and moving else where. BONITAS NOT THERE IN TIME OF NEED!!!!!!!!!!!!
Mvdw
Marion van der westhuizen's update15 Sept 2021, 14:24
Reviewer Update
Thank you Bonitas our problem was resolved. You almost lost a client but your prompt response made a difference.
Mvdw
Marion van der westhuizen's update10 Nov 2021, 08:44
Reviewer Update
Does aftercare of the accident not get paid? I needed physio after the accident but now the physio is not being paid.