1 reviews | Active since Oct 2013
Deducting money from my account for no reason
I have cancelled my membership with Bonitas Medical Aid end of Feb 2015. I have received a bill for outstanding payment for treatment received during Jan/Feb 2015. I have paid the said account in the amount of R587-74 during Sept 2015, where after I have forwarded proof of payment to Bonitas Medical Aid. Then I received a statement from them confirming my balance with them is R0.00. Today, FOR NO REASON, the amount of R587-74 was deducted from my account! I don't owe you any money, and nobody gave you permission to deduct money from my account! I also keep receiving sms's from Creditworx, who apparently handles your outstanding payments. They keep sending me sms's, and they keep phoning me. I have forwarded my proof of payment to them also on several occasions, and confirmed telephonically that I have already settled my outstanding account. STILL THEY DON'T GET THE MESSAGE! Please wake up and get your admin in order!!!!! I WANT MY MONEY BACK!!!
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
