declining service to members

When starting up with Bonitas I was quite impressed how quickly claims was prossesed and queries answered. a new trend however have been implimented by Bonitas and this is "automate all services and try to do and answer as little as possible. This kind of service are busy costing them members and that is why they have to look for new members on face book. the following have to be looked at: - 1) their costumer liasion online, email resolve and benefits. 2) value for money 3) Answering members questions fully 4) have all medical issues under one name a) medical under Bonitas, Afrosentrids and Medscheme b) dental under Denis c) eyecare under cant even remember the name) 5) try not to confuse members by paying on ICD 10 codes (members do not know what the codes are) 6) changed benefits to suite them without consulting with the members (day to day benefit include about all ex hospital IE specialists, x-rays blood tests,, fisiote******s and chronic medicine.) 7) paying service providers more for services rendered if charged through medical aid than member paying service provider for private renting. 8) selected service providers service not available on emergency and when member use out of selected service provider ten they do not pay dentists espesially. 9) change and cancell approved authorization without proof of medical doctor or request tests to be done by member. 10) allowed GP consultations are been taken of the yearly allowed amount for obtaining scrips requested for renewal of chronic medicine every six months. 4 consultations per year per member two before blood tests and after blood tests was received

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