1 reviews | Active since Jun 2010
Declining Cancer Treatment, with 0 additional assistance
We at Johnson Crane Hire have been using Alexander Forbes as a brokerage to assist with medical aid queries for our employees. Recently, one of our employees required assistance in obtaining authorization from Bonitas Medical Aid for cancer treatment, but the treatment was declined. We then requested assistance from Alexander Forbes in obtaining authorization, but we have received very little response and our calls have either been dropped or not answered.
As a result, our employee is now facing the holiday season with no answer on the matter, no confirmation on the treatment, and no response from either Bonitas or the brokerage on this sensitive issue. We are extremely disappointed with the situation and the lack of support from Alexander Forbes.
We value our employees and expect the same level of care and attention from our providers. Due to the poor treatment we have received in this case, we have decided to terminate our relationship with Alexander Forbes, and are seriously considering moving our group scheme to another medical aid.
We hope that this situation can be resolved in a timely and satisfactory manner.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
I can see this is a generic response for all your reviews.
Our employee received a response from Bonitas yesterday regarding the matter, however, the response was "we cannot approve unless there is a upgrade in plan"?
Seriously?
We asked this on a number of occasions due to her being part of a group scheme and the necessary payments needing to be arranged via the company on the 1st December 2022 and this was never informed?
Apart from that, and after requesting assistance on a number of occasions, no communication was done regarding the decline of authorization due to member not being on the right plan.
Very sad that posting on Hello Peter is the only way to get a response from anyone at Bonitas.
I can see this is a generic response for all your reviews.
Our employee received a response from Bonitas yesterday regarding the matter, however, the response was "we cannot approve unless there is a upgrade in plan"?
Seriously?
We asked this on a number of occasions due to her being part of a group scheme and the necessary payments needing to be arranged via the company on the 1st December 2022 and this was never informed?
Apart from that, and after requesting assistance on a number of occasions, no communication was done regarding the decline of authorization due to member not being on the right plan.
Very sad that posting on Hello Peter is the only way to get a response from anyone at Bonitas.
Thank you for submitting a comment to us through Hellopeter.
According to the email and the telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email and the telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team