declined

<p>I asked for an authorisation number for a procedure last week already. Since then i had to call every day to enquire about the progress. Every day I called the consultant only tell me that they are not paying for one thing. They never told me that they are not paying for the whole procedure. When i called today, they told me that my request has been declined, saying that my option does not pay for the procedure. It does not stipulate in any correspondence or any brochure that they do not pay for the procedure. It only state that there is a co-payment of R6500.00 which is also so much after I already pay alot of money every month for my contribution. This is seriously so upsetting and disappointing. Why do then pay such a lot of money for medical aid????</p>