Deceiving and not transparent when it comes to claims!

<p>BONITAS is Deceiving in there communication when it comes to claims?</p> <p>Before joining with Bonitas at the end of last year I call in to confirm with the Bonitas client service if my family doctors( I have 2 doctors ) are on their network as I suffer from Acute Migraines and need to see the one doctor all most weekly for injections, I was told yes and decided joined them and choose a plan that will suit my need as a Migraine suffere.</p> <p>I have received an invoice for outstanding payments from my doctor on Friday evening.</p> <p>My account have not been paid since Aug 2016.</p> <p>I called just and was told by Katlego a client service agent that , both my doctors are not on Bonitas network and that I am responsible for the payment as the Doctor that claimed is on the Non Network Doctors.</p> <p>I asked to speak to a Manager and was told that they are all in a meeting and the a Manager will call me back? Nothing yet?</p> <p>I also called in a while back cause I noticed that both my doctor have been paid from my Non network account and from my Consultations visits & GP’s account ( I always keep track of my account to make sure i have funds for my doctors visits )</p> <p>The person I spoke to said that they first taking fund from the Non network account and then the Consultations visits & GP’s account and thats why i didnt worry!</p> <p>Now, the client service agent Katlego just told me that I was given an amount for Consultations visits & GP’s account and Non network and Because my Doctor is a Non-network doctor and the funds is up I have to pay it?</p> <p>They claimed for both my doctors from the Consultations visits & GP’s account, before why are the not taking this claims from there?</p> <p>Why will I have a doctor that’s on My medical aids Non network if know I need constant Doctor care because I have a Migraine problem.</p> <p>I NEED SOMEONE TO PLAESE EXPLAIN TO ME THIS URGENTLY BECAUSE I AM NOT PAYING AS SPECIALLY SINCE I HAVE ENOUGH FUND IN MY ACCOUNT!!</p> <p>I AM VERY UPSET WITH BONITAS!! AND WILL NOT LEAVE THIS UNRESOLVE!</p> <p>Membership Number - ********** 0974</p>