Deceased Estate

<p>My mother passed away in June 2015 - Bonitas Medical Aid was notified immediatley - there were two outstanding amounts due from the medical aid - one was a portion of her monthly premium and the second is from her accumulated savings. The documents that Bonitas required for this small amount were duely sent - additional documents were then required and were duely sent - these documents as required by SA law being the sole executer of her small estate - were the same as was sent to ALL other parties - including 2 overseas pensions, local & foriegn bank accounts & local insurance companies. All other parties, within 6 months had efficently settled my Mother's affairs and yet 12 months later Bonitas seems incapable of forefilling their obligation and finally putting her affairs to rest. I have sent 13 emails with countless reference numbers have been given i.e. Q180516QS257T, M ********** 437, 220416QR33BF, M ********** 1997, ********** 7544 etc - more than 10 reference numbers - the last being Q180516QS257T which stated due to year end they were to busy to attend to this problem. The ineffciency and lack of humanity is beyond comprehension.</p>