debited account with prior notice

we have spoke to your customer care division with absolutely no joy. Firstly you debited our account without our permission!!! NOT ACCEPTABLE.<br> You advised that you sent us an email or sms advising us that you request a payslip, which we did not get. YOU SHOULD OF CALLED AS THIS IS MONEY YOU DEDUCTING.<br> I would like you to refund my money ASAP, if you cannot do this I want you to cancel my medical aid and refund all the money we paid for March because we pay pro-rata. <br> <br> The service is appalling I'm still trying to figure out what make you think that you can debit my husband's account without his permission that is theft, especially if you did not call him and notify him you doing so.<br> <br>