HG
Hayley G

1 reviews | Active since Nov 2013

04 Apr 2022, 08:08

Debit order nightmare

In February I started a new job with a new company. The company sent in the necessary forms to ensure that the payment of my medical aid is transferred to them. I Then was debited in February and March. I phoned Bonitas and they said that they apparently did not receive the forms and asked me to resend it and gave me another email address. They then put in the necessary paper work to credit me two months of payment which should have come from my company. They said 7 days. 7th day came and still nothing. I called them and the lady sorted it out for me. Two days later I was paid. But then two days after that they paid me again!! I phoned a few times explain the whole thing again, and then I was told to send a email to the finance department. I did so, eventually received a email to say I must do a eft. I did the eft, all sorted. 1 April Bonitas went and debited me two months of medical aid which they say is arrears. This is alot of money to be removed when it is supposed to come from my company.

I am tired of calling, explaining this to different people, running up costs and taking time away from my job.

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Apr 2022, 08:58
Official
Hello Hayley G 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you. 
 Kind Regards

Bonitas Team
HG
Hayley G's update04 Apr 2022, 09:02
Reviewer Update
Hi There,
Please note that I have phoned my bank and cancelled the debit order and had the monies refunded to my account. The fact that over 6000 was removed is just too much to live without while I wait for Bonitas to sort their acts out. I had to pay R40 which I expect to get a credit from Bonitas.
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Apr 2022, 16:37
Official
Hello Hayley G 
Thank you for notifying us of your complaint.  We are investigating  this matter.  We sincerely apologise for the inconvenience. 
 Kind Regards

Bonitas Team
HG
Hayley G's update06 Apr 2022, 08:30
Reviewer Update
Still no update?