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MZ
Minette Z

1 reviews | Active since Dec 2015

04 Feb 2020, 08:37

Debit order deducted from my bank account for three times the premium and no reply to any of my emails

I've been receiving poor service from this company. After confirming that my son's medical aid premium was adjusted they still deducted the old instalment from my bank account. They never even responded to any of my emails. Poor communication and feedback from this company

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Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Feb 2020, 12:25
Official
Hello Minette Z,  

Thank you for submitting a comment to us through Hello Peter.  

Kindly reply privately with the membership number in order for us to assist with your query.  

Thanks and regards,  

Bonitas Team 

MZ
Minette Z's update04 Feb 2020, 12:30
Reviewer Update
Membership nr ***.
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Feb 2020, 15:36
Official
Hello Hello Minette Z,  

Thank you for submitting a comment to us through Hello Peter. 

Kindly reply privately with the membership number in order for us to assist with your query. 

Please note that the personal information (membership number) is not showing on the public view platform. 

Kind regards,  
                
Bonitas Team  
Bonitas Medical Fund
Bonitas Medical Fund's reply10 Feb 2020, 16:09
Official
Hello Minette Z,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team