LB
Leslie B
1 reviews | Active since Jan 2018
28 Feb 2024, 08:10
Debit Order Date Change
Received email with subject: New Bank details - *** [MI***} Please confirm whether my debit order date has been moved to the 1st of every month as requested? I have submitted 3 emails requesting this and am still not clear.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
28 Feb 2024, 08:29Hello Leslie B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply28 Feb 2024, 08:29
Official
Hello Leslie B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
LB
Leslie B's updateReviewer Update
01 Mar 2024, 07:50Hi Bonitas, , why does it seem that things using your various communication channels all end up in a black hole?
this query was logged before and now on Hello Peter and still nothing.
I logged another query via *** and ***. The auto generation of reference numbers seems to work perfectly, 280224Q2TPHM, 280224Q2TK2B , but they are of no use because there is then no way of following up on these, even calling and using your menu is an absolute nightmare.
this query was logged before and now on Hello Peter and still nothing.
I logged another query via *** and ***. The auto generation of reference numbers seems to work perfectly, 280224Q2TPHM, 280224Q2TK2B , but they are of no use because there is then no way of following up on these, even calling and using your menu is an absolute nightmare.
LB
Leslie B's update01 Mar 2024, 07:50
Reviewer Update
Hi Bonitas, , why does it seem that things using your various communication channels all end up in a black hole?
this query was logged before and now on Hello Peter and still nothing.
I logged another query via *** and ***. The auto generation of reference numbers seems to work perfectly, 280224Q2TPHM, 280224Q2TK2B , but they are of no use because there is then no way of following up on these, even calling and using your menu is an absolute nightmare.
this query was logged before and now on Hello Peter and still nothing.
I logged another query via *** and ***. The auto generation of reference numbers seems to work perfectly, 280224Q2TPHM, 280224Q2TK2B , but they are of no use because there is then no way of following up on these, even calling and using your menu is an absolute nightmare.
Bonitas Medical Fund's replyOfficial
01 Mar 2024, 13:34Hello Leslie B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply01 Mar 2024, 13:34
Official
Hello Leslie B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team