Debit of 2 months arrears for new member

<p>On the 17/03/2017 I sent a request to add my new born child on to my Hospital plan with Bonitas. This was accepted and she was added. At the end of the month my account was debited for the correct amount of R3700 which is for me, my partner and new baby. There was also another debit of R1266, I enquired to find out what this was for and I was told that this was 2 months arrears for the new baby because her membership was effective as of 01/02/2017. This does not make sense just because she was born on the 31/01/2017 why does her membership start in Feb, they closed query number 020417Q71Z9W . I responded by telling them that I did not ask for her membership to be effective as of Feb and need those 2 installments reversed and they simply just decided not to reply to second enquiry. I have emailed ********** 3 times about this afterwards and they just ignore me, I have forwarded this grievance to the ombudsman and hopefully they can help me get this resolved. I will never recommend Bonitas to anyone it appears they have grown too big and simply dont care about customer care anymore</p>