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THABANI S
1 reviews | Active since Apr 2015
05 Jun 2026, 11:42
Dear Bonitas Medical Fund, I am writing to formally escalate my concern regarding my outstanding Medical Savings Account (MSA) refund following termination of my membership. I was previously advised of the mandatory 4-month waiting period for late claim
I had a bad experience with Bonitas regarding my savings refund
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Replies (2)
Bonitas Medical Fund's replyOfficial
05 Jun 2026, 12:08Hi Thabani,
We sincerely apologise for the frustration you’ve experienced regarding your savings refund. We understand your concerns, especially following the waiting period and the delay in payment.
Your matter has been escalated, and our team will engage with you directly to assist in resolving this as a priority.
Kind regards,
Bonitas team
Bonitas team
Bonitas Medical Fund's reply05 Jun 2026, 12:08
Official
Hi Thabani,
We sincerely apologise for the frustration you’ve experienced regarding your savings refund. We understand your concerns, especially following the waiting period and the delay in payment.
Your matter has been escalated, and our team will engage with you directly to assist in resolving this as a priority.
Kind regards,
Bonitas team
Bonitas team
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THABANI S's updateReviewer Update
23 Jun 2026, 14:37Hi Bonitas Team
This matter hasnt been resolved.You only make empty promises.Edith promised that the matter should be resolved between the 15th and 17th until to date nothing has changed and even Edith isnt responding to my emails or at least call me as she promised to provide an update.
Can this matter be resolved or should escalate it to the highest Office myself.
This matter hasnt been resolved.You only make empty promises.Edith promised that the matter should be resolved between the 15th and 17th until to date nothing has changed and even Edith isnt responding to my emails or at least call me as she promised to provide an update.
Can this matter be resolved or should escalate it to the highest Office myself.
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THABANI S's update23 Jun 2026, 14:37
Reviewer Update
Hi Bonitas Team
This matter hasnt been resolved.You only make empty promises.Edith promised that the matter should be resolved between the 15th and 17th until to date nothing has changed and even Edith isnt responding to my emails or at least call me as she promised to provide an update.
Can this matter be resolved or should escalate it to the highest Office myself.
This matter hasnt been resolved.You only make empty promises.Edith promised that the matter should be resolved between the 15th and 17th until to date nothing has changed and even Edith isnt responding to my emails or at least call me as she promised to provide an update.
Can this matter be resolved or should escalate it to the highest Office myself.