Dead end Boncap

I keep getting new ref for my calls and still not getting anyware. Member no: *** Im helping my mother who is a widdow and pensioner with a claim on her dentures where she paid +- R7500 cash after the lady at the dentist told her Boncap isnt paying.

Boncap send a new auth on the 22/10 with the amount that is approved - 738137 I phoned boncap and ask why they dont pay not even a R1 on the dentures on 30/10, I had to resubmit the claim with ref 301024OKX49R, but no feed back. I phoned again (dont have the ref) it was a dead end and starting from scratch. The lady submit the claim again But no payment. I phoned again on 12/12 with ref ***, saying the payment will be made the Synday. We are now 3 weeks later, i have phoned again yesterday but its a dead end again and no one can help me. What must i do to get the correct person who gelp me correctly in the 1st place??? Its my airtime that im waisting for every call 1 hour but dead end. Amanda ***