DM
DOREEN M

1 reviews | Active since Apr 2022

05 May 2023, 08:34

D Lamb

Hello Peter in Feb 2023 I laid a complaint re Dr J Edelings account for 17 January 2023 which was authorized ***0 for a procedure done in the rooms. I was promised the payment to the doctors 23 Mar 2023. They apologized for the inconvenience they caused but have since reversed the payment for R1099.05 and no one can resolve why this has been done. I have had team leaders and HCclent services the broker involved, no one has done anything to resolve who had reversed this payment. This I feel should have management involved as the team leader is not doing what is supposed to be done . This account is now 5 months old and it is unacceptable to me the member. Why pay the account notifying me it was done, and now reverse it!!!!. My medical aid number is *** D Lamb. I would appreciate a manager to be involved as I am getting no where. I would appreciate your intervention. Regards D Lamb

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 May 2023, 10:15
Official
Hello DOREEN M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you.
Kind Regards

Bonitas