Customer Services

Good day

Whenever I contact Bonitas Call Centre the very first thing the consultant says is 'Hi can you hold please' WOW. Why must I hold each and every time. 1 second later 'I have system issues'. Probably just stalling because they loading their notes from the previous call. When asking why you must wait about 5minutes to at least get a decent greeting they give you attitude and try to talk over you. THIS IS NOT THE FIRST TIME THIS HAPPENING HENCE ME LODGING A COMPLAINT. I selected 3 to go through to the Chronics department but then I got through to the general call centre. What is the point of the pre recorded message then????? Is it just a bunch of lies?????? I AM NOT IMPRESSED WITH THE LEVEL OF SERVICE ONE RECEIVES FROM BONITAS. IT IS DOWNRIGHT PATHETIC. DO YOU NOT TRAIN YOUR STAFF? NO SENSE OF COMMON DECENCY AT ALL. I AM GUTTED!!!!!