Customer Service SUCKS!

I am extremely disappointed with the level of customer service I have received while trying to register as a new member with the BonCap department.

I have submitted the required documentation, yet I am fortunate if I receive a response once a week. I submitted my income verification last week, and only received confirmation/request for it today.

This level of communication and turnaround time is simply unacceptable, particularly when dealing with something as important as medical aid cover.

You urgently need to sharpen up your customer service and improve your response times. Customers should not have to repeatedly follow up or wait an entire week for a response to a simple query or submission.

I would appreciate this complaint being escalated and would like to know what is being done to resolve the delays and ensure that my application is processed without any further unnecessary delays.

I look forward to a prompt response.