JP
Jessica P
1 reviews | Active since Dec 2016
29 Jun 2021, 14:36
Customer Service? Nah, you can serve yourself
My very first call and the agent did not give a heck. I needed a call back and she simply refused. I called from my office line as I do not have airtime and I need to discuss a COVID-19 related matter without spreading panic in the office. She did not care. She refused to arrange a call back and when I said I will lodge a Hello Peter complaint, she simply said OK! Good to know that my medical aid doesn't care for it's customers
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Bonitas Medical Fund's replyOfficial
29 Jun 2021, 15:00Hello Jessica P,
Thank you for notifying us of your complaint . We are so sorry to hear about this , we are glad that you brought this to our attention to resolve.
Kindly reply privately with your membership number (to protect your personal information not to be visible on this public forum), we will then investigate and assist you with a resolution.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint . We are so sorry to hear about this , we are glad that you brought this to our attention to resolve.
Kindly reply privately with your membership number (to protect your personal information not to be visible on this public forum), we will then investigate and assist you with a resolution.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply29 Jun 2021, 15:00
Official
Hello Jessica P,
Thank you for notifying us of your complaint . We are so sorry to hear about this , we are glad that you brought this to our attention to resolve.
Kindly reply privately with your membership number (to protect your personal information not to be visible on this public forum), we will then investigate and assist you with a resolution.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint . We are so sorry to hear about this , we are glad that you brought this to our attention to resolve.
Kindly reply privately with your membership number (to protect your personal information not to be visible on this public forum), we will then investigate and assist you with a resolution.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team