CUSTOMER SERVICE IS ATROCIOUS

To quite frankly honest I do not know where to start besides, Bonita's being nominated as number 1 medical aid however the service I have been receiving from there call center has been really disgusting and I fail to understand how whenever you having to call up you need to explain the situation once again to the advisor, I have been trying to resolve this ongoing issue since last year November and yet again I am awaiting an update which should have been resolved before end April. I have given them the benefit of the doubt however I am yet again here venting and awaiting for an update. If i need to refer to all the advisors i spoke to, Bonitas would not been nominated as this is an extreme level incompetence. I work in the same environment and our goal is to resolve a customers ISSUE hands on.