Customer service at its best

Reference 270323QKYTNM I HAVE SENT EMAIL 2 DAYS AGO REGARDING A MATTER CONCERNING ME BE HANDED OVER DUE TO NO PAYMENT. THIS IS THE FIRST TIME MAKING USE OF MY MEDICAL AID AND I HAVE RECEIVED NO ASSISTANCE, I HAD TO PAY A SEPARATE AMOUNT WHILST BEING ATTENDED TO WHICH I DID NOT MIND BUT NOW IM EXPECTED TO FIT THE ENTIRE BILL. I HAVE RECENTLY UPGRADED MY PLAN BUT IM DEFINITELY GOING TO CANCEL AFTER THIS PATHETIC SERVICE RECEIVED. 2 DAYS LATER AND NOT EVEN A RESPONSE ON MY EMAIL. I GUES THIS IS WHAT BONITAS CALLS CUSTOMER SERVICE