********** customer service

Worst experience ever from the Bonitas claims department, each time you call you speak to a different person who does not have a clue on what is happening, their process changes every time you speak to someone, I have had claims outstanding for over 3 months, i have been sent form one consultant to another, their App is useless nobody ever get back to you on the correspondence you send them and they never even bother with giving you an update on your queries, they keep asking for the same information without even looking at was submitted, I must say the experience has been very unpleasant.