T
T.Patel
1 reviews | Active since Mar 2022
05 Sept 2022, 14:54
Customer Service
Customer services us pathetic. WhatsApp and Bonitas app you're placed in the queue for hours then chat is closed due to inactivity. How do we communicate and query?? Call in and you're also placed in the queue and calls are then dropped.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
05 Sept 2022, 15:37Hello T.patel T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply05 Sept 2022, 15:37
Official
Hello T.patel T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
T
T.Patel's updateReviewer Update
12 Sept 2022, 13:22Regard the above.
I received a call promptly after my review. However for my 1st query I received a response saying query closed due to the provider statement being password protected. Instead of requesting the statement screenshot or otherwise, query was closed...
My 2nd query was not even responded to.
I have providers that need to be paid. How do I respond to them? Do I tell them that Bonitas has not corresponded sufficiently?
I received a call promptly after my review. However for my 1st query I received a response saying query closed due to the provider statement being password protected. Instead of requesting the statement screenshot or otherwise, query was closed...
My 2nd query was not even responded to.
I have providers that need to be paid. How do I respond to them? Do I tell them that Bonitas has not corresponded sufficiently?
T
T.Patel's update12 Sept 2022, 13:22
Reviewer Update
Regard the above.
I received a call promptly after my review. However for my 1st query I received a response saying query closed due to the provider statement being password protected. Instead of requesting the statement screenshot or otherwise, query was closed...
My 2nd query was not even responded to.
I have providers that need to be paid. How do I respond to them? Do I tell them that Bonitas has not corresponded sufficiently?
I received a call promptly after my review. However for my 1st query I received a response saying query closed due to the provider statement being password protected. Instead of requesting the statement screenshot or otherwise, query was closed...
My 2nd query was not even responded to.
I have providers that need to be paid. How do I respond to them? Do I tell them that Bonitas has not corresponded sufficiently?
T
T.Patel's updateReviewer Update
22 Oct 2022, 07:14I have not received any feedback regarding services that was rendered on 2 July that need to be paid. Almost 4 months... what are they waiting for, the 4 months to lapse so they don't have to pay this claim?
And another claim for surgery for which authorisation was given but still no payment. Initially there was feedback after my 1st review, now nothing again.
Really terrible service
And another claim for surgery for which authorisation was given but still no payment. Initially there was feedback after my 1st review, now nothing again.
Really terrible service
T
T.Patel's update22 Oct 2022, 07:14
Reviewer Update
I have not received any feedback regarding services that was rendered on 2 July that need to be paid. Almost 4 months... what are they waiting for, the 4 months to lapse so they don't have to pay this claim?
And another claim for surgery for which authorisation was given but still no payment. Initially there was feedback after my 1st review, now nothing again.
Really terrible service
And another claim for surgery for which authorisation was given but still no payment. Initially there was feedback after my 1st review, now nothing again.
Really terrible service
T
T.Patel's updateReviewer Update
22 Oct 2022, 07:22Time to change to another medical aid. Will never recommend bonitas
T
T.Patel's update22 Oct 2022, 07:22
Reviewer Update
Time to change to another medical aid. Will never recommend bonitas