SS
Susan S
1 reviews | Active since Aug 2021
28 Aug 2021, 08:00
Customer help definitely needs help.
I cannot log into the website, and upon asking for help, I was told to LOG INTO THE WEBSITE!
Also, my address was changed to an incorrect postal code...definitely not done by me.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
30 Aug 2021, 08:44Hello Susan S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Best regards,
Bonitas Medical Fund's reply30 Aug 2021, 08:44
Official
Hello Susan S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Best regards,
SS
Susan S's updateReviewer Update
31 Aug 2021, 08:23I was contacted by Bonitas and the login problem was solved. Thanks!
SS
Susan S's update31 Aug 2021, 08:23
Reviewer Update
I was contacted by Bonitas and the login problem was solved. Thanks!
Bonitas Medical Fund's replyOfficial
01 Sept 2021, 16:08Hello Susan S Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Best regards,
Bonitas Medical Fund's reply01 Sept 2021, 16:08
Official
Hello Susan S Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Best regards,