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Makgomo M

1 reviews | Active since Dec 2009

02 Mar 2023, 17:22

CUSTOMER CLIENTS TREATMENT IS HORRIBLE AND THEY DONT CARE ABOUT OUR LIVES

Sometimes I don't understand why we pay medical aids really. When you are healthy and they take money, all becomes well but when you really need their assistance they come up with stories.

Recently I filled some teeth and Pretoria but somehow the filling came out and I was in pain in Soshanguve. So I went to the nearest Dentist only for the medical aid to refuse to pay to mention that they don't pay for the same teeth twice. What was I supposed to do drive all the way? It becomes evidently clear that it is no longer safe to consult without having extra cash in your pocket because Bonitas might reject your claim and thus does not value their clients lives.

When it comes to eye care the services provider they appointed is really making life harder and you end up wearing plastic frames. Where in the world do you find a normal strong frame for +R1200.00?

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply02 Mar 2023, 17:56
Official
Hello Makgomo
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
     
Your enquiry will be attended during office hours.
 
Kind Regards
  
The Bonitas Team