ES
Elroy S
1 reviews | Active since Aug 2018
12 Aug 2019, 12:35
Customer care bad - Bonitas communication pathetic
Worse customer service. Never resolve claims ref numb: ***J29WG and no follow up. I have claims unpaid as of last 3 months. They never take complaint seriously. Very disappointed with Bonita's. I need my money my paid back. Every time I call I must explain the same thing over and over regarding a nappy code which the doctor already wrote a motivational letter why he had to do the test.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
12 Aug 2019, 15:24Hello Elroy Stevens,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply12 Aug 2019, 15:24
Official
Hello Elroy Stevens,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
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Elroy S's updateReviewer Update
12 Aug 2019, 16:06Thank you so much for replying. I hope gets resolved and not just call to say in process but nothing happens. The call Centre people says that workers that captured the claims said they only data captures. I really disappointed. That I had to go put on social media.
ES
Elroy S's update12 Aug 2019, 16:06
Reviewer Update
Thank you so much for replying. I hope gets resolved and not just call to say in process but nothing happens. The call Centre people says that workers that captured the claims said they only data captures. I really disappointed. That I had to go put on social media.
Bonitas Medical Fund's replyOfficial
12 Aug 2019, 16:24Hello Elroy Stevens,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's reply12 Aug 2019, 16:24
Official
Hello Elroy Stevens,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's replyOfficial
05 Sept 2019, 08:43Hello Elroy Stevens,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply05 Sept 2019, 08:43
Official
Hello Elroy Stevens,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team