Critical Complaint: Poor Service and Failure to Approve Chronic Medication

I am writing to formally raise a serious complaint regarding the handling of my chronic medication approval since recently changing to Bonita Medical Scheme.

I am on chronic medication and have followed all required procedures. My doctor has submitted all the necessary documentation however, despite multiple follow-ups, my medication has still not been approved. As of today, I have been unable to take my prescribed medication due to this delay, which places my health at serious risk. Interrupting chronic medication has already caused adverse side effects, and this situation is both distressing and dangerous.

My most recent interaction was with Melissa Brant from the Chronic Team, who advised that a manager would contact me. To date, no such call has been received. Unfortunately, the interaction was also handled in an unprofessional and dismissive manner, which has further added to my frustration.

I do not understand how a medical scheme does not priorities the approval of chronic medication, especially when all documentation has been submitted and the medical risk is clear. This experience has been deeply disappointing and has made me regret changing to Bonita, as this first month has been extremely distressing.

I request immediate escalation and urgent approval of my chronic medication, as well as feedback from a senior manager regarding this matter. This delay is unacceptable and poses a direct risk to my health.