CP CORNELISSEN ***(Medical Aid nr)

I have send my Fathers claim to the Medical Aid, Vuyelwa was assisting me she was asking for some documents that I have send through to her because the PMB has asked for it. PMB said that I can phone on Wednesday (15/06) than I will have an answer. The query is about dr Ras. Vuyelwa Nkosi was very helpful the 1st time but now I have to phone every time to find out how far they are with the claim. Every time I need to talk about 15 minutes from my time. I did asked yesterday that they must phone me back because I cannot hold so long. This is not fair to the customers.