LK
Litta K
1 reviews | Active since Oct 2019
03 Jan 2022, 15:06
CP Cornelissen
Bonitas is pathetic I am busy now with Claims from the 27th of Sept my Father is a cancer patient I need to phone now every week and if they dont want to assist they just put you through but no one answer I am not stupid and I am not going to put the Phone down. My queries: 27/09 Dr M du Toit 13/10 Dr M du Toit 29/09 Diskem Ointment . They put you through to a Manager but they just don answer the phone. So please can a manager call me on ***
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
04 Jan 2022, 09:54Hello Litta K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply04 Jan 2022, 09:54
Official
Hello Litta K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
LK
Litta K's updateReviewer Update
05 Jan 2022, 07:50I am still waiting for Bonitas for a reply?
LK
Litta K's update05 Jan 2022, 07:50
Reviewer Update
I am still waiting for Bonitas for a reply?
Bonitas Medical Fund's replyOfficial
06 Jan 2022, 11:19Hello Litta K
We are still busy investigating this matter.
Kind Regards
The Bonitas Team
We are still busy investigating this matter.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply06 Jan 2022, 11:19
Official
Hello Litta K
We are still busy investigating this matter.
Kind Regards
The Bonitas Team
We are still busy investigating this matter.
Kind Regards
The Bonitas Team
LK
Litta K's updateReviewer Update
10 Jan 2022, 12:08I am on the line now 8 Minutes, I have spoke to Aaron on Friday he promised to phone me back now I am asking to talk to him and the line just playing music. Bonitas I am going to medical Council now why is it so difficult to phone me back. Your service is pathetic my Father needs to go in for an operation next week and now I have to tell him I cannot sort his medical out
LK
Litta K's update10 Jan 2022, 12:08
Reviewer Update
I am on the line now 8 Minutes, I have spoke to Aaron on Friday he promised to phone me back now I am asking to talk to him and the line just playing music. Bonitas I am going to medical Council now why is it so difficult to phone me back. Your service is pathetic my Father needs to go in for an operation next week and now I have to tell him I cannot sort his medical out
Bonitas Medical Fund's replyOfficial
14 Feb 2022, 20:35Hello Litta K
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 Feb 2022, 20:35
Official
Hello Litta K
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
LK
Litta K's updateReviewer Update
16 Feb 2022, 08:17Hi only a part of the matter has been resolved I am still waiting for the Diskem Claim. I did visit the Bonitas office and Ntombi assist me this is why the matter has been resolved now other wise it would still not be resolved I am still waiting for feedback. My suggestion is please get an Help Desk who can assist us properly. Please give feedback on the Diskem Claim
LK
Litta K's update16 Feb 2022, 08:17
Reviewer Update
Hi only a part of the matter has been resolved I am still waiting for the Diskem Claim. I did visit the Bonitas office and Ntombi assist me this is why the matter has been resolved now other wise it would still not be resolved I am still waiting for feedback. My suggestion is please get an Help Desk who can assist us properly. Please give feedback on the Diskem Claim