COVID test not being paid

Placing this review on behalf of my parents.

One of the members went for a covid test in December 2019, before going a call was first made to Bonitas as to whether it will be covered. It was confirmed that the test will be paid via the risk benefit if referred by a Doctor. This was done. Now Bonitas are refusing to pay. We called again on the 20th of January with reference 200121QD81KF where the above was confirmed but the reason why it wasn't being paid is because Lancet used the incorrect code, they used the code for laboratory examination. They should re submit with the correct code and then it will get paid. This was relayed to Lancet to which they resubmitted and according to them you are still refusing to pay. So we are getting harrassment calls every single day from Lancet for this payment, when we've done all the necessary on our side. Kindly look into this as a matter of urgency